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Terms and Conditions Terms and Conditions
Making a Purchase.
Placing an order is simple. As you browse through our shop, click on any items you wish to buy and they will be added to your shopping trolley. When you have finished click on Checkout, you will be asked for details so that the order can be completed. We will also ask for your telephone number so that we can contact you, this will only be used in relation to your order.

When confirmation of order is received, it indicates that we have received your order. It does not indicate that we have a contract between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice

Payment is by credit or debit card via our online secured payment system (PayPal). You do not need a PayPal account to purchase items from our shop.

You can also pay by cheque made payable to The Dragons Garden, goods will not be despatched until your cheque has cleared, usually about 5 days, please ring us first if you want to pay by cheque to ensure the items are in stock and we will reserve them for you until your cheque has cleared.

Delivery
We have a flat rate postage and packing charge of 3.95 to addresses on the UK mainland. If you order more than 30.00 worth of goods, postage & packing is free. We do not ship outside the UK.

We aim to send out your order within 24 hours, excluding weekends and bank holidays. If you order before 12.00pm on a week day we will try to send your order that day.

We use Royal Mail First Class post.

Prices
All prices include VAT @ 20.00% and are in pounds sterling.

Product Descriptions
Almost all of our products are hand made, because of this there may be minor variations in colour and finish from the image on the website.

Returns Policy
If you change your mind when you receive your order, you will need to contact us in writing or by email within 7 days. As long as you return the goods to us in perfect condition in their original packaging within 14 days we will give you a full refund or exchange. We regret that we will not refund your postal and packaging costs, this applies to both outbound and return.

Damages
We hope that your goods will arrive in perfect condition, but if they are damaged or faulty please contact us in writing or by email within 7 days. Please return to us within 14 days and we will make a full refund or if you prefer, exchange your goods.

Privacy Policy
We welcome contact from you, as a user of this site, either via our electronic forms or by direct email, telephone or written contact. Only information supplied to us by these means will be stored by us and the only use generally made by us of your personal information will be to enable our reply to your enquiry, and/or to process your order.

Such personal information as is provided to us via this site will not be supplied to any outside individuals or organisations unless there is a legal requirement for us to supply this information, and/or with your own express consent.

All credit / debit card details, or other payment information will be deleted from our systems as soon as your order is processed.

This privacy policy only covers our own element of this Web site. The owners or operators of any site to which we provide links, are not covered by this policy and we will not be responsible for any information provided by you to them.

Contact Details
Postal Address : Mandy Thomas, The Dragons Garden, Bryndyfan, Llansadwrn, Llanwrda, Carmarthenshire, Wales SA19 8NL
Email Address : enquiries@dragons-garden.com
Telephone Number : 01550-777995

If we are not available to take your call between 9.00am and 5.00pm, please leave a message on our answer phone service and we will get back to you as soon as we possibly can.

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